Welcome to the FAQ page!
We have generated this page to help our customers answer questions and get a feel for our restaurant and what we do. It is a work in progress. We will try to keep this as updated as possible.
We have information on our info page about protocols and procedures but we want to reiterate a very important aspect. Due to social distancing guidelines and a very small staff we are not accepting tables over 4 guests at this time. We will not pull tables together. 9 out of 10 times if you come in as a group, especially during peak hours, there could be a very lengthy wait and you will most likely not be close to each other if you get seated. We are still at 50%. We appreciate you want to come in and enjoy Fat Cam's but this is a house mandate.
WHY ARE YOUR HOURS SO LIMITED?
Cameron and I, like many of you, are parents. We have two little girls that are the best thing to ever happen to us, so time with them is essential. We opted to close on Sundays to relish in that time with our family. It also gives our staff time with their families.
This business takes a lot out of you emotionally and physically so between all that we have going on, Sundays off are a must.
Our goal is to open occasionally on Sundays for special events. Those will be posted on our event page and our Facebook page.
TO GO ORDERS:
If for some reason we cannot get to the phone and the VM kicks in please leave your name and a call back number and we will call you back as soon as we can.
**We may halt to go orders during peak hours (generally 6-8 pm) if we have a full house. This especially applies on Friday and Saturday evenings due to the volume of in-house business. We are trying our best to avoid this situation due to COVID-19 and the level of comfort of our guests!
We do not take to go orders on major holidays if we are full of reservations. (This is especially true for NYE and VALENTINE'S DAY).
We cook to order so the wait times can exceed two hours on some evenings.
WHEN WILL THE PATIO OPEN?
Our patio opening depends on several factors including but not limited to: weather, staff and patio maintenance. Our goal is to open it at some point in the month of May (by Memorial weekend) through the end of August. Patio opening is up to owner discretion and will be posted to our Facebook page. Please keep in mind our patio is currently under construction.
HOW DO I MAKE A RESERVATION?
We currently are walk-in only due to capacity restraints.
***HOLIDAYS such as NYE and Valentine's Day (or weekend) we do reserve the right to take reservations due to the extreme amount of business. This enables us to better serve our customers on high volume nights.
CAN I MAKE A RESERVATION ON THE PATIO?
No. It is sat on a first come first serve basis.
DO YOU ACCEPT CALL AHEAD SEATING?
We are not at this time.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept CASH (we prefer it)!
We accept Visa, Mastercard and Discover. Cards must be able to be swiped orchid inserted. We do not allow manual punch ins.
We do not accept checks (unless previously approved)
DO YOU ADD GRATUITY?
Parties over six guests we do reserve the right to add a 20% gratuity.
WHAT HAPPENS IF I LEAVE MY CARD AND DON'T SIGN THE CREDIT CARD SLIP?
We do understand that accidents happens but we will add a 20% gratuity to any bill left unpaid. This includes if you forget the entire process of signing your credit card receipt and leaving your card.
DO YOU SERVE ALCOHOL?
We are a full service establishment (beer, wine, liquor and non-alcoholic beverages).
WE CARD! Please do not be upset if you get carded, you don't have your ID and you don't get served. Our staff is doing their job!
Our staff has the right to refuse service to anyone with just cause.
IS YOUR PATIO PET FRIENDLY?
Our patio is not pet-friendly per State of Michigan law. We do, of course, allow documented service animals anywhere on premise.
ARE YOU KID FRIENDLY?
This always cracks us up! It seems funny to ask but very understandable. We are a restaurant not a bar so yes...we love the little ones! Kids can sit in the bar high tops but due to the nature of the bar environment, kids are only permitted up at the bar with manager and parental approval. As parents ourselves we know kids get restless and hard to handle sometimes. Please keep your kids under control. We are a restaurant not a playground.
DO YOU HOST LIVE MUSIC?
At this point in time we do not.
DO YOU HAVE A GLUTEN FREE MENU?
No we do not. Our comfort food entrees like gumbo are roux based. We do offer some items that are gluten free as well as shrimp and grits. Please keep in mind although grits are supposed to be free of gluten we do not produce them here so if you're concerned please be advised. Our staff is pleased to make modifications if needed for allergy reasons.
WHY IS FAT CAM'S SO LOUD?
First, this is an old building. We tore everything out of it down to the cinder blocks and rebuilt it. Looking back now there are plenty of things we wished we would've done differently including implementing more sound proofing. We can't really fix that at the moment. We have tried panels, wood blinds, adding carpet...it all helps a bit but it is still a loud place. We will just keep trying.
Secondly, it is really loud when we peak for dinner hours between 6-8 p.m. on when we are full of customers. Fridays and Saturdays are crazy! We are well aware of it and do apologize. It's just how this place is. The best times to come in is between 4-6 p.m. or after 8 p.m. if you're wanting a more quiet time.
DO YOU OFFER GIFT CARDS?
At this time we are not selling gift cards. Between switching to a new POS system and the COVID pandemic and all the restrictions it is not beneficial to our business. Once we get back to 100% capacity we will consider it again.
We will keep adding to this FAQ as we see fit. If you have any questions just drop us an email.